Bilingual Customer Service Representative

Job Description

<b>Start Date: January 19, 2026<br></b>
<b>Number of Positions: 15</b><br>
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Bilingual Customer Service Representative (Banking)<br>
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Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.<br><br><b>What is in it for you:</b><b><br></b>
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<br>• Hourly salary of $26.27.<br>
<br>• 3-month contract with the potential for permanent employment.<br>
<br>• Full-time position: 37.50 hours per week.<br>
<br>• Rotating shifts between 9 am to 9 pm AST.<br>
<br>• Hybrid work: 3 office days, from Tuesday to Thursday.<br>
<br>• Industry: Insurance and Canadian Retirement Services.<br>
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<b>Responsibilities:</b><b><br></b>
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<br>• Handle client service requests accurately and efficiently at the initial point of contact.<br>
<br>• Provide detailed information on Canadian retirement and investment products.<br>
<br>• Use multiple administrative systems to manage and resolve inquiries.<br>
<br>• Guide customers through required forms and policy processes.<br>
<br>• Proactively identify client issues and recommend service improvements.<br>
<br>• Resolve issues within service guidelines and escalate when needed.<br>
<br>• Participate in process improvement initiatives and share feedback on client trends.<br>
<br>• Maintain current knowledge of company policies and procedures.<br>
<br>• Meet performance standards in productivity, quality, compliance, and customer satisfaction.<br>
<br>• Process client transactions as required.<br>
<br>• Protect client privacy and mitigate risk related to account takeovers and fraud.<br>
<br>• Manage multiple cases simultaneously in a fast-paced environment.<br>
<br>• Foster a positive team culture and client relationships.<br>
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<b>What you will need to succeed:</b><b><br></b>
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<br>• Post-secondary education with relevant industry certification preferred, or equivalent work experience.<br>
<br>• 1+ year of contact center experience in a client-facing service role.<br>
<br>• Bilingual fluency in English and French to support clients in both languages.<br>
<br>• Proven customer service orientation with excellent verbal and written communication skills.<br>
<br>• Ability to build strong relationships and maintain a client-first approach.<br>
<br>• Comfortable working independently and collaboratively in a team setting.<br>
<br>• Analytical thinking and problem-solving capabilities.<br>
<br>• High attention to detail and organizational skills.<br>
<br>• Ability to multitask and prioritize effectively in a time-sensitive environment.<br>
<br>• Responsible and solution-focused mindset with ownership of client issues.<br>
<br>• Familiarity with insurance or financial services policies, processes, or tools is an asset.<br>
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<b>Why Recruit Action?</b><b><br></b>
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Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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