Posted: September 11th, 2025
Job Description
We are seeking a dedicated and bilingual (French/English) HR Service Delivery Representative to join our People Services team. In this role, you will serve as the first point of contact for HR Programs related to Payroll, Pension, and Benefits for Loblaw colleagues and external partners. You'll provide exceptional customer service, resolve requests directly when possible, and triage issues to the appropriate Subject Matter Experts for timely resolution.Key Responsibilities:
Deliver high-quality front-line support to current and former Loblaw colleagues, as well as external vendors and agencies
Respond to inquiries via email, phone, and self-service tools with professionalism and empathy
Support colleagues and Subject Matter Experts through the ServiceNow case management system
Provide guidance and assistance related to Workday functionality and issues
Manage and prioritize a high volume of tasks and inquiries in a collaborative, team-based environment
Contribute to the implementation of new HR processes and improvements
Perform various administrative duties and other tasks as assigned
Basic Qualifications
Minimum of 1 year of experience in a customer service or HR support role
Bilingual in French and English, strong communication skills, written and verbal in both languages
Preferred Qualifications:
Strong communication skills with the ability to clearly explain policies and processes
Exceptional problem-solving, organizational, and time management skills
Ability to work independently and collaboratively in a fast-paced environment
Strong attention to detail and commitment to service excellence
Comfortable communicating with internal teams and third-party service providers
Positive attitude, adaptability, and resilience in the face of change
Proficient with administrative tasks and platforms; previous experience with ServiceNow is a strong asset
Familiarity with Workday or similar HR systems preferred
Must be located in Winnipeg and available to work Monday to Friday, 8 AM - 4 PM CST
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