Bilingual Technical Support Representative

Job Description

<b>Start date: December 15th, 2025<br></b>
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<b>Bilingual Technical Support Representative (Part-time / Weekends)</b><br>
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Deliver high-impact bilingual IT support in a part-time contract position, where your problem-solving skills make a real difference. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands-on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.<br><br><b>What is in it for you:</b><b><br></b>
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<br>• Hourly salary of $18.<br>
<br>• Part-time contract role with remote work on weekends.<br>
<br>• Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on-site.<br>
<br>• Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote.<br>
<br>• On-site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.<br>
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<b>Responsibilities</b>:<br><br>• Serve as the single point of contact (SPOC) for technical support incidents and service requests.<br>
<br>• Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.<br>
<br>• Follow defined escalation, classification, and resolution procedures in accordance with SLAs.<br>
<br>• Communicate effectively with resolver groups and update customers on ticket status.<br>
<br>• Utilize service desk support tools and adhere to business continuity and security policies.<br>
<br>• Identify recurring issues and contribute to the development of the knowledge base.<br>
<br>• Maintain high standards of customer service and issue ownership from first contact to closure.<br>
<br>• Assist users with mobile device support, network connectivity, and basic Active Directory tasks.<br>
<br>• Ensure process compliance and participate in incident and knowledge management workflows.<br>
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<b>What you will need to succeed:</b><b><br></b>
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<br>• High school diploma or equivalent.<br>
<br>• Completion of a two-year technical program or possession of IT certifications is an asset.<br>
<br>• Proficiency in Microsoft Office applications.<br>
<br>• Previous experience in a service desk or customer service environment is preferred.<br>
<br>• Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.<br>
<br>• Ability to multitask and resolve problems efficiently.<br>
<br>• Self-motivated with the ability to work both independently and within a team.<br>
<br>• Excellent interpersonal and customer service skills.<br>
<br>• Willingness to work weekends and attend weekday training on-site.<br>
<br>• Bilingual in English and French to support a national user base in both official languages.<br>
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<b>Why Recruit Action?</b><b><br></b>
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Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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# FTJ280824<br>