Business Consultant

Job Description

<p><b>About us:</b></p><p>Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.</p><p><br></p><p><br></p><p>With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering</p><p><br></p><p></p><p>From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.</p><p><br></p><p><b>About Job:</b></p><p><br></p><p>The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Business Consultant that can help us determine our best path of success as we migrate from one tool stack to another ensuring as minimal impact our operations as possible.</p><p> </p><p>We are looking for an exceptional individual with business analysis skills, risk management skills, call center experience, and migration strategy experience.</p><p> </p><p>You will be assisting our development to build and adapt our project plan to drive the migration. You will also be guiding business analysts when it comes to tools for gathering data from operations.</p><p> </p><p><b>Responsibilities</b></p><ul><li>Build and analyze process documentation</li><li>Build, analyze and manage a program risk register</li><li>Assist with building out a migration roadmap and strategy</li><li>Adapt strategy with changing requirements and priorities</li><li>Provide expert-level methodology guidance and direction to other project stakeholders</li></ul><p> </p><p><b>Risk Management</b></p><ul><li>Working closely with Operations Team to minimize or eliminate business disruptions</li><li>Quantify risks utilizing data and being able to speak risks in terms of business value</li></ul><p></p>