Community Experience Coordinator

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Role Summary </strong></p><p>The Community Experience & Tenant Engagement Coordinator is the on-the-ground presence across the Rohit Rental Living portfolio, responsible for building strong tenant relationships, fostering community within properties, and elevating the day-to-day tenant experience.</p><p>This role ensures tenants feel supported, connected, and engaged by actively being present on-site, gathering insights, organizing community activities, supporting property operations communication, and serving as the frontline link between tenants and the Rohit Rental Living team.</p><p></p><p><strong>Key Responsibilities</strong></p><p><strong>Marketing Content</strong></p><ul><li>Create basic digital content, including photography and videography for social media and website updates for organic content.</li><li>Manage and execute email and text marketing campaigns and automations.</li><li>Assist with basic graphic design needs for marketing layouts and promotion materials, with the ability to use Adobe Creative Suite.</li><li>Handle day-to-day website updates and ensure real estate rental listings are current across all platforms.</li></ul><p><strong>Community & Tenant Experience Activation</strong></p><ul><li>Plan and execute property-level community experiences such as lobby activations, pop-ups, wellness days, seasonal events, and small-scale appreciation initiatives.</li><li>Build engagement calendars tailored to each property’s tenant mix.</li><li>Coordinate with local vendors, community organizations, and internal partners to deliver meaningful experiences.</li><li>Track participation and feedback to shape future activations.</li></ul><p><strong>Tenant Relationship Management</strong></p><ul><li>Serve as the first point of contact for tenants regarding day-to-day experience matters.</li><li>Conduct regular site walk-throughs and tenant check-ins to understand needs, concerns, and opportunities for improvement.</li><li>Maintain a pulse on tenant satisfaction and escalate issues to Property Management proactively.</li><li>Support onboarding of new tenants with orientation to building amenities, processes, and contacts.</li></ul><p><strong>Operational Support to Enhance Experience</strong></p><ul><li>Communicate building updates, service interruptions, or improvements in a clear, tenant-friendly manner.</li><li>Support implementation of amenity enhancements, common-area improvements, or wayfinding upgrades based on tenant insights.</li><li>Monitor property conditions from the tenant perspective and report issues requiring maintenance or cleanliness improvements.</li></ul><p><strong>Tenant Feedback & Insights</strong></p><ul><li>Collect real-time feedback through surveys, in-person touchpoints, and informal conversations.</li><li>Identify trends (e.g., amenities requested, pain points, operational gaps).</li><li>Prepare monthly insight summaries for Rohit Rental Living leadership and Property Management.</li></ul><p><strong>Community Partnerships</strong></p><ul><li>Build relationships with neighbourhood associations, small businesses, nonprofits, and event partners to bring community-driven programming into properties.</li><li>Identify opportunities for tenants to engage with local initiatives and each other.</li></ul><p><strong>Support for Leasing Experience </strong></p><ul><li>Gather tenant sentiment and use it to support retention planning.</li><li>Provide insight on tenant mix compatibility to support community planning.</li><li>Assist Leasing team with tenant introductions, tours, move-in readiness, and welcome packages.</li><li>Assist with other divisional events and initiatives as required.</li></ul><ul></ul><p></p><p><strong>Key Skills & Attributes</strong></p><ul><li>Warm, approachable, and highly people-focused.</li><li>Strong communicator who can connect with tenants ranging from small businesses to corporate office users.</li><li>Organized, responsive, and able to manage multiple buildings/tenants simultaneously.</li><li>Creative with community-building instinct — knows how to create small engaging moments on a budget.</li><li>Comfortable being highly mobile and visible on-site (boots on the ground).</li><li>Ability to read a room, de-escalate tense situations, and build trust quickly.</li></ul><p></p></p></p>