Customer Service Agent - YYZ Airport

Job Description

Job Details
Description
WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY!



The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel experience.



WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT

Greet and assist passengers at the airport with check-in, boarding, and general inquiries
Effectively resolve customer issues and complaints in a professional and timely manner
Ensure compliance with all airline and airport regulations and procedures
Provide accurate information on flight schedules, gate assignments, and airport services
Coordinate with ground staff and crew to ensure a smooth passenger experience
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management


WHY WORK FOR PRIMEFLIGHT?

Enjoy benefits like health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale


QUALIFICATIONS

18 years of age or older
Eligible to work in Canada
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligible to pass a background check and obtain and maintain a RAIC (Restricted Area Identity Card)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.



PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to reach with arms and grasp with hands
Must be able to push, pull
Must be able to crawl and crouch, at times, in confined tight spaces
Must be able to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.



PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.



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