Customer Service Agent English Speaking CC ON-SITE, WINNIPEG ONLY

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Customer Service Agent English Speaking ON-SITE</strong></p><p><strong>Job Type: Full Time </strong></p><p><strong>Hours: Vary </strong></p><p><strong>Salary: $17.00 CAD</strong></p><p></p><p>About AnswerNet </p><p>AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.</p><p>Job Duties / Responsibilities / Essential Functions:</p><p>Receive English inbound calls<br />Place outbound calls to existing English clients and customers<br />Answer questions from English customers and forward messages to clients<br />Meet Quality Assurance requirements and other key performance metrics<br />Maintaining a working knowledge of company products, services, and promotions for our clients</p><p>Required Knowledge /Skills / Abilities / Qualifications:</p><p>Excellent interpersonal, written, and oral communication skills<br />Flexible availability (we are a 24/7 call center)<br />English candidate is required for this position<br />Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives<br />Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment<br />Ability to learn and navigate new software quickly<br />Goal-oriented with professional work ethics<br />Basic knowledge of Microsoft Office<br />Leadership skills<br />Reliable transportation<br />Previous Customer Service experience<br />Customer Service: 1 year (Preferred)</p><p></p></p></p>