Housekeeping Supervisor - TownePlace Suites Woodstock, ON

Job Description

<h3>Job Description</h3><p>Job Description<p><p><p><br /></p><p>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable <strong>Housekeeping Supervisor </strong>for the <strong>TownePlace Suites Woodstock, ON!</strong></p><p><br /></p><p><strong>Job Purpose</strong></p><p>To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.</p><ul><li>Supervises room cleaners in the prompt and efficient housekeeping of customer rooms</li><li>Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly</li><li>Supervises the completion of short notice requests for room changes</li><li>Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. </li><li>Keeps record of room checkouts/stay overs, submits records to housekeeping every day</li><li>Monitors quality of rooms by conducting and documenting inspections of cleaned rooms</li><li>Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.</li><li>Ensures completion by following through on orders</li><li>Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes </li><li>Checks VIP rooms</li><li>Checks early morning make-up rooms</li><li>Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.</li><li>Checks floor linen closets daily for cleanliness, adequate supplies and linen</li><li>Assures carts are properly stored and vacuum cleaners are emptied at the end of each day </li><li>Assists in quarterly inventory of all linen</li><li>Ensures safety by assuring that all linen chutes are kept locked at all times</li><li>Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services</li><li>Take every opportunity to amaze the guests</li><li>Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied</li><li>Responsible for assisting with the training and direction of new department associates</li><li>Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.</li><li>Coordinate activities with other hotel departments in order to facilitate increased levels of </li><li>communication and guest satisfaction.</li><li>Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation</li></ul><p><strong>Qualifications and Requirements:</strong></p><p>High School diploma /Secondary qualification or equivalent.</p><p>Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.</p><p><strong> </strong></p><p><strong>This job requires the ability to perform the following:</strong></p><ul><li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li><li>Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.</li><li>Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.</li><li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>Must be able to lift up to 15 lbs on a regular and continuing basis.</li><li>Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.</li><li>Must be able to exert well-paced ability in limited space.</li><li>Must be able to bend, stoop, squat and stretch to fulfill <span >cleaning/inspection</span> tasks.</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>Requires manual dexterity to use and operate all necessary equipment<strong>.</strong></li></ul><p><strong>Other:</strong></p><ul><li>Being passionate about people and service.</li><li>Strong communication skills are essential when interacting with guests and employees.</li><li>Reading and writing abilities are used often when completing paperwork, logging <span >issues/complaints/requests/</span> information updates, etc.</li><li>Basic math skills are used frequently when handling cash or credit.</li><li>Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p><strong> </strong></p><p><strong>Amazing Benefits At A Glance:</strong></p><ul><li>Starting Wage: $17.60</li><li>Team Driven and Values Based Culture</li><li>Medical/Dental</li><li>Vacation & Holiday Pay</li><li>Same-day pay available</li><li>Employee Assistance Program</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>Employee discount</li><li>Life insurance</li><li>Parental leave</li><li>Referral program</li></ul><p><br /></p></p></p></p>