Posted: 3 hours ago
Job Description
<p><b>Job Title: Business Systems Analyst - IVR & Contact Center</b></p><p><b>Location: Toronto, ON</b></p><p><b>Term: Full Time</b></p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Business System Analyst with IVR and Contact Center knowledge</li><li>Technical - Java API and Data Management understanding.</li><li>Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).</li><li>Experience with integration with contact center systems and Call flows</li><li>Proficiency in process mapping, requirements gathering, and stakeholder management.</li><li>Familiarity with tools such as JIRA, Confluence, and MS Visio.</li><li>Excellent communication and documentation skills.</li></ul><p></p>Create Your Resume First
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