Marketing and Client Coordinator

Job Description

<p>Key Responsibilities</p><p>Stobag North America Corporation is part of the global STOBAG Group, a leading provider of premium shading systems, awnings, pergolas, and weather protection solutions. Combining Swiss innovation with North American expertise, STOBAG delivers high-quality products that enhance outdoor living experiences across residential and commercial spaces.</p><p>Preference will be given to candidates from manufacturing, construction or exterior design fields</p><p>Customer Service responsibility - 50%</p><ul><li>Customer Interaction & Support: Handle inbound calls, inquiries, and complaints professionally while identifying customer needs and ensuring satisfaction and loyalty.</li><li>Order & Documentation Management: Process and confirm orders, prepare invoices, assist with collections, and maintain accurate records of interactions and transactions.</li><li>Coordination & Communication: Collaborate with technical representatives on solutions and warranty claims, assign leads and showroom visits, and support partner platform administration.</li><li>Policy Adherence & Service Excellence: Follow company procedures and policies, ensuring a premium customer experience through proactive and efficient service.</li></ul><p>Marketing and Branding responsibility – 50%</p><ul><li>Liaise with Corporate Marketing & Communications of headquarter agencies and internal stakeholders to align marketing strategies, coordinate and elaborate marketing activities for North American markets.</li><li>Collaborate regularly with the Social Media Manager at headquarters to align on content, ensure timely approval and publishing for STOBAG North America's social media channels, and oversee community management activities.</li><li>Manage marketing communications such as newsflashes, e-blasts, and newsletters using tools like Clever Reach.</li><li>Support the organization of events such as home shows, dealer summits, showroom tours, promotional events, company parties, training sessions, and staff gatherings.</li></ul><p>Job Type: Full-time</p><p>Pay: $65,000.00-$70,000.00 per year</p><p>Benefits:</p><ul><li>Dental care</li><li>Employee assistance program</li><li>On-site parking</li><li>Paid time off</li></ul><p>Work Location: In person</p>