Operations & Logistics Lead

Job Description

Operations & Logistics Lead

Location: Canmore, AB (On-Site)

Type: Full-Time, 6-Month Contract (with potential to extend)

About STRATUS

STRATUS is sustainable apparel for those who move through mountains with fervor. Our origins lie in solving a simple but critical problem for skiers: eliminating the issue of google fog in cold weather. That solution — our signature ColdFront™ dual-layer mask — is what we built our business on. Today, our mission is bigger: to create innovative mountain wear that proves sustainability and performance are inseparable — a mission that we are actively building towards each day.

We’re a small, focused team with big ambitions: to build thoughtful, technical garments with sustainability at the core. This is not a role for clock-punchers. We’re seeking builders with ambition — people ready to grow with STRATUS, carve out their own path, and help shape our future.

The Role

We’re looking for an Operations & Logistics Lead to build the backbone of STRATUS as we scale.

This role is broad — spanning the hands-on fulfillment of orders, customer service management, process design, 3PL fulfillment management, management of supplies, and long-term systems planning. You’ll be the back-bone to our daily operations and the lead on helping to future-proof our workflows to deliver top-tier service as we grow. It’s an opportunity to make your mark in a hands-on, fast-moving environment while growing alongside the brand.

Who You Are

• You bring structure and momentum to complex processes.
• Equally comfortable designing shipping workflows, evaluating 3PL partners, or stepping in to run the shipping floor.
• Strong communicator (written + spoken), thrives in autonomy, and has a builder’s mindset.
• Experienced in logistics, supply chain, operations, or customer service (background flexible — execution and adaptability matter most).
• Always thinking ahead: spotting inefficiencies, optimizing systems, and planning for scale with technology and automation.

What You’ll Do

• Manage and optimize day-to-day shipping operations (hands-on fulfillment + seasonal staff).
• Evaluate, implement, and manage 3rd-party logistics partners.
• Improve processes with automation, integrations, and smart systems.
• Oversee barcoding, inventory, and fulfillment workflows.
• Build and refine customer service processes for a seamless experience.
• Forecast operational needs, budgets, and scaling plans with leadership.
• Document and systemize processes for clarity and consistency.
• Plan for seasonal surges in shipping and fulfillment.
• Oversee and optimize returns flows.
• Stay ahead of needs: ordering supplies, coordinating packaging updates, and ensuring the team is prepared.

We’re Looking For Someone Who…

• Is highly organized, proactive, and process-oriented.
• Communicates clearly and thrives in a small team setting.
• Experience with Shopify (highly preferred), 3PL dashboards, or inventory/shipping platforms—or a proven ability to learn quickly.
• Thinks long-term and builds systems for scale — not just patches problems.
• Shares a love of mountain culture and the drive to build something enduring.

What You’ll Get

• A chance to grow with a mountain-based ski brand.
• Full-time, 6-month contract (potential to extend).
• Starting rate: $25+/hr, depending on experience (bonus options available).
• Team perks and days in the mountains with like-minded people.

How to Apply

Send your resume and a short note on why you want to be part of STRATUS.

Tip: Highlight a system, process, or role you’ve built or improved — and explain how that experience makes you the right fit to shape our operations as we grow.