Records Management Associate, Bilingual

Job Description

<p><p>Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.</p> <p>As a Records Management Associate, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!<strong> </strong></p> <p><strong>What you'll be doing:</strong><strong> </strong></p> <ul> <li>Provide guidance regarding health information practices, processes and standards of documentation as well as ethical and practical issues related to the security of health information</li> <li>Assist with development of processes and policies related to documentation standards</li> <li>Promote positive public relations with patients, physicians, referral sources, third party payers and staff as well as outside agencies requiring health record information</li> <li>Troubleshoot non-routine transactions and problems associated with missing, incomplete or incorrect information</li> <li>Educate clinical and non-clinical staff on health information management, legislation and its regulations, as well as Regulatory College standards</li> <li>Provide and/or assist with responses to inquiries/requests from external and internal sources relating to access and release of information, protecting confidentiality and privacy rights</li> <li>Screen clinical records and collaborate with patients, physicians, clinicians and providers to ensure appropriate and adequate information is released with patient consent or as permitted by law</li> <li>Identity areas of concern for potential litigation and sensitive clinical record content for review</li> <li>Review, audit and control the dispersal and retention of clinical record forms</li> <li>Perform audits of patient records and other electronic information for quality, quantity and record integrity</li> <li>Manage, analyze and interpret health data to support internal decision-making and planning, marketing and clinical research</li> <li>Prepare patient records for court and attend court as required</li> <li>Utilize data analysis software and computerized data banks to manage and analyze health and statistical information, evaluate program trends, monitor clinical resource utilization, develop reports and provide advice</li> <li>Using CQI tools, work collaboratively with CIM Manager and division teams to improve both electronic and paper information systems</li> </ul> <p><strong>What we're looking for:</strong></p> <ul> <li>Two-year college diploma in Health Information Management or related field</li> <li>Minimum 1 year in Health Information Management Department, Admitting or other related support areas</li> <li>Certification by the Canadian College of Health Information Management and/or Membership with Canadian Health Information Management Association (preferred)</li> <li>Excellent verbal and written communication skills in both English and French</li> <li>Thorough knowledge of legislation governing access and release of patient information, health records administration procedures and practices as well as hospital database management</li> <li>Knowledge of applicable Acts, Ordinances and Regulations (documentation, privacy, mental health, etc.) as they may apply</li> <li>Basic knowledge of risk management to help prevent potential hospital litigation</li> <li>Proficient with Word, Excel and PowerPoint and records management systems</li> <li>Highly professional with outstanding customer service and interpersonal skills</li> <li>Analytical and detail-oriented with statistical aptitude and a high degree of accuracy</li> <li>Exemplary organizational, documentation and presentation skills</li> <li>Proven excellence in communication, problem solving and conflict resolution</li> <li>Demonstrated ability to work independently and as a part of an innovative interdisciplinary team</li> </ul> <p><strong>Why work with us</strong><strong> </strong></p> <p>Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!</p> <p>As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.</p> <p>Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.</p> <p></p></p>