Reservations and Wholesale Agent Full-Time

Job Description

Job Description

Job Description

Salary: 21.00

Job description:

Reservations & Wholesale AgentPosition based in Banff, Alberta (Office-Based Role located in the industrial Compound area in Banff)

Why This Job Is Cool

Be part of a dynamic team behind the scenes, ensuring seamless operations for guests exploring the Canadian Rockies. This role is ideal for someone who enjoys organization, problem-solving, and supporting both customers and colleagues. Youll gain in-depth knowledge of the tourism industry while working in a fast-paced and rewarding environment.

Term

This is a Full-time year-round position.

Requirements

• Experience in the travel/tourism industry or administrative support preferred
• Strong organizational skills with a keen eye for detail
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong communication skills, both written and verbal
• Ability to troubleshoot and problem-solve independently
• Proficiency in basic computer programs and booking systems (training provided)
• Comfortable working with data entry and handling high volumes of bookings
• Team-oriented mindset with a proactive approach
• Professional and customer-focused demeanor when assisting guests and guides

A Sample of Daily Tasks

• Check and process wholesale bookingsto ensure accuracy and availability.
• Input wholesale requests and confirm detailswith partners and suppliers.
• Respond to guest and partner emailspromptly and professionally.
• Support guides and guestsby troubleshooting operational issues as they arise via phone.
• Communicate efficientlywith internal teams to ensure smooth tour operations.
• Maintain accurate recordsof bookings, changes, and special requests.
• Monitor schedules and availability, flagging any discrepancies or overbookings.
• Assist with administrative dutiessuch as reporting, invoicing, and documentation.
• Ensure all booking and operational proceduresare followed correctly.
• Other duties as requiredto support the team and enhance guest experiences.

What We Offer

• Competitive wage structure
• Opportunities for growth and development within the company
• Supportive work environment in a key behind-the-scenes role
• Monthly staff events and a team-oriented workplace
• Staff accommodation available
• RRSP matching after 3 months
• Vacation pay
• 4 days on, 3 days off schedule (10-hour shifts)
• Salary: From $21.00 per hour

If youre highly organized, enjoy working behind the scenes, and want to contribute to a smooth and successful guest experience in the Canadian Rockies, wed love to have you on our team!