Job Description
Responsibilities:
Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software, and the determination of interfaces.
Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system, understand all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code.
Defines the interactions between application packages, databases and middleware systems.
General Skills:
Leadership experience in the development and implementation of CRM solution architectures at the specified experience level
Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
Knowledge of performance considerations in different environments
Experience in structured methodologies for the design, development and implementation of applications
Experience with middleware and gateways Extensive experience in CRM applications analysis and design in large enterprise environments
Experience in the use of development tools, Computer Aided Software Engineering ( C A S E ) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software
Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries
Experience in developing enterprise architecture deliverables (e.g. models)
Awareness of emerging I&IT trends and directions Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines
Desirable Skills:
Knowledge and understanding of object-oriented analysis and design techniques
Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies, processes and practice
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience designing detailed functional and technical requirements for new and existing business solutions
Experience developing enterprise architecture deliverables (e.g. models and documentation)
Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations
Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms
Requirements
Experience and Skill Set Requirements:
Must Haves:
Curam Technical Skills and Knowledge:
Curam knowledge and experience (10+ years)
Curam development
Technical architectural support
Technical solutioning and support for project/tech leads
Business Requirements and Project Management Skill:
Project Management Skills ( i.e. effort estimation, project plan, risk/issue management, solutions presentation, etc)
Skill Set Requirements:
Cúram Technical Skills and Knowledge:
Curam knowledge and experience (10+ years)
Curam development
Technical architectural support
Technical solutioning and support for project/tech leads
Business Requirements and Project Management Skill:
Project Management Skills ( i.e. effort estimation, project plan, risk/issue management, solutions presentation, etc)
Business and end-user engagement
Business requirement analysis, options analysis and recommendation
CI/CD DevOps and Infrastructure:
Experience with Azure DevOps pipelines
Technical experience with infrastructure and operational needs for development teams i.e. (WebSphere, Oracle, Solaris, Cloud support)
