Senior Director, Pharmacy Operations

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Primary Duties and Responsibilities:*** Oversee all aspects of Innomar Pharmacies across Canada, including collaborator pharmacies, ensuring operational excellence, regulatory compliance and optimized processes.* Manage contracts, build and maintain relationships with key stakeholders, develop training programs, and drive operational improvements across the pharmacy network.* Plan, organize, direct, and evaluate the delivery of pharmacy services while ensuring high standards of quality patient care and service delivery.* Develop, monitor, and report on departmental budgets to maximize profitability, support operational efficiency and ensure resource optimization. Including accurate and timely billing for pharmacy services and drive continuous improvements throughout the network.* Collaborate with the VP to develop and execute enterprise pharmacy strategies, aligning with organizational goals and driving strategic initiatives.* Partner with cross-functional teams, including Patient Support Programs and business units, to integrate pharmacy operations, optimize workflows, and increase market share.* Drive process optimization, implement new programs, support pharmaceutical product launches, and manage special projects to enhance operations.* Lead the adoption of innovative technologies, including automation, workflow enhancements, and digital tools, to improve operational efficiency and service delivery.* Utilize data analytics and reporting tools to enhance operational insights, track performance, and support data-driven decision-making.* Champion initiatives to enhance patient experience through pharmacy-led innovations in medication access, therapy onboarding, treatment adherence, and remote monitoring.* Ensure all pharmacy operations comply with provincial and federal regulatory requirements, including Provincial College of Pharmacists regulations, National Association of Pharmacy Regulatory Authorities (NAPRA) standards, and internal Cencora policies. Maintain accreditation through audits, compliance training, and quality assurance.* Identify and mitigate risks within pharmacy operations, including the development of business continuity plans to ensure operational resilience and regulatory adherence.* Lead and develop the Pharmacy Management Team and broader business unit, focusing on engagement, performance management, succession planning, and professional development.* Experience with creating and growing manufacturer partner relationships to maximize strategic opportunities for specialty and generic drugs.* Represent Innomar at Industry conferences, events and stakeholder meetings, while building strong relationships with healthcare providers, manufacturers, insurers, regulatory organizations, and government officials.* Travel up to 30% within Canada to oversee operations, build relationships, and support the execution of strategic initiatives* Perform additional duties and tasks as assigned.**Experience and Educational Requirements:*** Bachelor’s degree in business administration, health sciences, pharmacy or related field, or equivalent combination of experience and education.* Current registration with the Provincial College of Pharmacists.* Minimum 10 years in the pharmaceutical or healthcare industry, with a strong background in pharmacy operations and leadership roles.* Proven expertise in pharmacy operations, including regulatory compliance, workflow optimization and operational management.* Demonstrated leadership in change management and driving transformational initiatives.* Experience in project management and operational management; Lean-Sigma or continuous improvement methodology experience is an asset.* Professional certification and experience in the pharmaceuticals/biotech industry are considered assets.**Minimum Skills, Knowledge and Ability Requirements:*** Extensive knowledge of pharmacy operations, including inventory management, billing, workflow optimization, and regulatory compliance.* Strong leadership skills with experience in managing, coaching, and developing high-performing teams.* Proven ability to design and execute strategic plans aligned with organizational objectives.* Strong financial and business acumen, including budgeting, resource allocation, and ROI tracking.* Advanced analytical skills to interpret data, track KPIs, and make data-driven decisions.* Comprehensive understanding of provincial and federal pharmacy regulations and accreditation standards.* Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders.* Proficiency in leveraging innovative technologies and data analytics tools to improve operational efficiency.* Advanced knowledge of Microsoft Office applications and pharmacy systems (e.g., Kroll).* Demonstrated ability to prioritize customer experience and deliver high-quality patient care through service delivery improvements.* Strong organizational and time management skills to handle competing priorities effectively.* Bilingualism (French/English) is an asset.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# **Affiliated Companies:**Affiliated Companies: Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure
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