Senior Manager, Business Process & Integration

Job Description

<h3>Job Description</h3><p>Job Description<p><p>We are looking for a <strong>Senior Manager, Business Process and Integration</strong> to help build and improve the way we work across the organization. This role will focus primarily on designing better processes, documenting them clearly, and helping teams adopt more consistent, scalable ways of working. A secondary focus will be supporting post-acquisition integration efforts, including coordinating onboarding and process alignment for new teams. </p><p>This person will work directly with SVP, Business Integration and Process to turn strategic priorities into clear, actionable, and repeatable workflows. </p><p><strong>Key Responsibilities: </strong></p><p><strong>Drive Process Improvement</strong></p><ul><li>Own and lead cross-functional process improvement initiatives <ul><li>Work with stakeholders to understand how things work today and where breakdowns occur</li><li>Design and collaborate on better ways of working that reduce friction, improve clarity, and scale with the business</li><li>Track adoption and impact of process changes; update as needed based on feedback</li><li>Gather feedback from teams to understand pain points and improvement opportunities </li><li>Recommend and implement fixes or escalations to reduce confusion and wasted efforts </li><li>Serve as the go-to resource for teams seeking clarity on “how we do things”</li></ul></li></ul><p><strong>Support Training & Change Management</strong></p><ul><li>Act as secondary training lead, supporting roll outs for new processes and/or new workflows for newly acquired employees</li><li>Be subject matter expert on Impact XM processes, templates, tools, and standards</li><li>Partner with teams to anticipate resistance and help smooth transitions internally</li><li>Act as process advocate with forward thinking vision </li></ul><p><strong>Build Tools, Templates, Manuals </strong></p><ul><li>Create and maintain playbooks, training materials, templates, and toolkits for process development and integration training</li><li>Support departments to document their process and include in global standards</li><li>Develop dashboards and status reporting systems to ensure accurate project tracking and transparency</li></ul><p><strong>Support Business Integration</strong></p><ul><li>Support post-acquisition integration efforts, primarily focused on process onboarding and coordination</li><li>Build and manage integration task lists and workplans across functions (Ops, P&C, Finance, IT, etc.)</li><li>Help coordinate early onboarding and training for new team members around core processes and tools</li><li>Act as a partner to the SVP during early integration phases to support communication, readiness, and consistency</li><li>Maintain and improve the integration playbook and documentation for repeatable success</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Process updates are weighed thoroughly to maximize global benefits</li><li>Process updates are adopted broadly with minimized impact to business output</li><li>Teams know how to get things done – and do it consistently</li><li>Process and standards documentation is updated regularly and acts as single source of truth</li><li>Training programs and roll outs are clear and approached with different learning styles in mind</li><li>One team mentality is preserved</li></ul><p><strong>Skills & Experience:</strong></p><p><strong>Experience </strong></p><ul><li>5+ years of experience driving cross functional projects, process work, or integration </li><li>Strong project management skills (planning, execution, communication) </li><li>Proven ability to simplify complex workflows and turn them into clear, actionable plans </li><li>Ability to lead change, influence, and manage complex stakeholder dynamics </li><li>Comfortable with ambiguity, adapting as priorities shift </li><li>Excellent written and verbal communication skills </li><li>Experience with or ability to learn tools like project trackers, dashboards, and basic reporting </li><li>Self starter who can move projects forward independently</li></ul><p><strong>Soft Skills </strong></p><ul><li>High emotional intelligence, able to read a room, manage reactions to change, build trust </li><li>Ability to listen and gather feedback from teams and translate it into meaningful improvements </li><li>Clear communicator who brings clarity without overcomplicating</li><li>Balances change management with business thinking. Understands how process impacts margins, client delivery, and team health</li><li>Resilient and calm under pressure</li><li>Naturally curious. Seeks to improve.</li></ul><p><strong>Why You’ll Love this Role</strong></p><ul><li>You will get to lead highly visible, high impact work that shapes how we operate now and, in the future</li><li>You will own executions and get satisfaction from turning plans into real change</li><li>You will work closely with leadership across the business to make things better</li><li>You will create tools, materials, templates, and ways of working that will have lasting value</li><li>You will get to learn more about integrations and the strategic approach taken</li></ul><p><strong>About Impact XM</strong><strong><br /></strong>Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.</p><p><br /><strong>OUR BRAND – What We Believe</strong><strong><br /><strong>Passion</strong><br /></strong>is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.<br /><strong>ABC</strong><strong><br /></strong>Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.<br /><strong>We>Me</strong><strong><br /></strong>Collaboration and transparent communication creates our best work.<br /><strong>Trust</strong><strong><br /></strong>is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.<br /><strong>Respect</strong><strong><br /></strong>is Given – We understand, acknowledge, and appreciate the perspective and actions of others.</p><p><br /><strong>Safety Notice</strong><strong><br /></strong>We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.<br />Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.</p></p></p>