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Senior Manager, Digital Service Experience & ITSM

WGL Holdings, Inc.

Calgary, Canada

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Job Description

A leading energy company is seeking a Senior Manager, Service Experience, located in Calgary, AB. The successful candidate will enhance service quality by managing IT Service Desk operations and ensuring compliance with SLAs. This role requires 8+ years of experience, particularly in vendor management and ITIL practices. You will leverage analytics tools such as Power BI and drive customer experience improvement efforts. Additional responsibilities include stakeholder engagement and the management of budgets and resources.
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