Services for Community Living – Program Manager

Job Description

<p><h3>Overview</h3><p>Nelson CARES Society is a multi-program, non-profit organization committed to building a healthy, inclusive community through advocacy, affordable housing, and support services. Services for Community Living (SCL) Program is one of our long-standing initiatives, delivering 24-hour, person-centered supports to adults with diverse abilities at three community living homes. The SCL program is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).</p><p>Job Summary: The SCL Program Manager is responsible for the overall planning, coordination, and management of the program. Working from a trauma-informed perspective, the Manager ensures an environment that fosters independence, dignity of risk, and meaningful community inclusion for the individuals supported.</p><h3>Responsibilities</h3><ul><li>Oversee daily operations of the SCL program to ensure compliance with CLBC contracts, licensing requirements, CARF standards, and the Society’s policies.</li><li>Provide supervision and leadership to the SCL House Supervisory team, Program Assistant, and indirectly to Community Support Workers.</li><li>Develop and maintain policies and procedures to meet regulatory and collective agreement requirements.</li><li>Ensure health, safety, and risk management practices are consistently followed.</li><li>Develop, implement, and monitor individualized support plans in collaboration with individuals served, families, and teams.</li><li>Establish program goals and outcomes, prepare reports for funders, and support accreditation and quality improvement initiatives.</li><li>Develop and monitor annual program budgets in collaboration with the Finance Manager.</li><li>Support funding applications and negotiate contracts with government and other funders.</li><li>Ensure staffing schedules balance individual support needs with operational efficiency.</li><li>Review and approve staff payroll in alignment with the Collective Agreement, policies, and BC Employment Standards Act.</li><li>Participate in emergency on-call rotation, responding to urgent staff and program needs.</li><li>Participate in senior management team activities, including strategic planning, policy development, and quality improvement.</li><li>Build and maintain positive, professional relationships with families, advocates and community partners.</li><li>Facilitate family and community engagement, including Parent Advisory Committees.</li></ul><h3>Job Skills and Abilities</h3><ul><li>Excellent leadership and supervisory skills.</li><li>Familiarity with Collective Agreements, the BC Employment Standards Act and WorkSafe BC Regulations.</li><li>Knowledge of CLBC service delivery system, Person-Centered Planning, and Community Living best practices.</li><li>Excellent oral, written, facilitation and interpersonal communication skills.</li><li>Proven negotiation and conflict resolution skills.</li><li>Effective human resources skills including recruitment, supervision and performance evaluation.</li><li>Well-developed planning, organizing, budgeting, and administrative skills.</li><li>Ability to work collaboratively with diverse stakeholders.</li><li>Strong ability to function independently and as a team member.</li><li>Ability to maintain multiple concurrent projects and deadlines.</li><li>Proven skill in effectively managing emergency situations.</li></ul><h3>Qualifications</h3><ul><li>Post-secondary degree in Social Work, Community Social Services, Psychology, or a related field.</li><li>Minimum of 3 -5 years management/supervisory experience in a non-profit setting.</li><li>Demonstrated experience supporting individuals with diverse abilities and / or complex needs.</li><li>Employment Requirements:</li><li>Access to a reliable vehicle</li><li>Satisfactory Criminal Record Check</li></ul><h3>How to Apply</h3><p>Please e-mail a cover letter, resume, and e-mail addresses for three professional references to: Executive Director. Email: executivedirector@nelsoncares.ca</p><p>Nelson CARES Society is an equal opportunity employer. All internal candidates will be contacted as to the status of their applications. All external applicants will only be contacted if short-listed for an interview. A full job description is available upon request.</p><p>To view full job posting, click here.</p></p>
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