Specialist, Operations

Job Description

Job Description
What is the opportunity?
Reporting to the Senior Manager, New Accounts and Documentation, you will manage complex new account and documentation scenarios while ensuring accuracy, completeness, and alignment within the broader client onboarding and maintenance of documentation cycle. With expertise in KYC, AML, QI, FATCA, CRS, you will mitigate business and operational risk, ensure compliance, and identify opportunities for efficiency and process innovation. Success in this role means being a thought leader, collaborating across Operations, and the business to strengthen documentation processing controls, simplify complex processes, and enhance the front office/client experience.

What will you do?

• Demonstrate adaptability by embracing and executing change effectively. Act as a subject matter expert for new account documentation requirements, support peers through change by sharing expertise, providing guidance on complex scenarios and helping others stay aligned to evolving processes and priorities.
• Partner with various Wealth Management Operations and business teams to drive continuous improvement; propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience.
• Collaborate closely with internal Operation partners and business stakeholders to interpret complex client structures, ensure consistency in documentation requirements, and support resolution of ambiguous or complex cases.
• Drive continuous improvement; propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience.
• Take ownership of escalations and complex or non-standard documentation scenarios, investigating root causes, driving timely resolutions and supporting peers/teams in implementing solutions that enhance efficiency, mitigate business and operational risks.

What do you need to succeed?
Must-have

• In-depth knowledge of KYC/AML/QI/FATCA/CRS and overall client onboarding and maintenance documentation processing, policies and regulatory requirements (CIRO, OSFI, IRS, etc.)
• Strong critical thinking skills and ability to propose innovative solutions
• Strong attention to detail and risk management mindset
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively across multiple team and functions
• Strong problem identification, analytical and resolution skills required to support escalated issue resolution and oversight requirements associated with exception-based complex processes
• 4-year degree from an accredited university with 2+ years of Wealth Management industry experience

Nice to have

• Proficient in French

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO

City:
Toronto

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
WEALTH MANAGEMENT

Job Type:
Regular

Pay Type:
Salaried

Posted Date:

Application Deadline:

Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.