Station service attendants/Counter sales agents Job Details

Job Description

TORONTO Station service attendants/Counter sales agents - ON, M5J 1E7 Reference Number : 1006 Status : Permanent - Part-time Annual Salary / Hourly Rate : $26.68 and $30.87/h Number of positions to be filled : 6 Application Deadline : 09/18/2025 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility. Do you speak both English and French have experience in the tourism hotel or airline industry and enjoy providing outstanding customer service? Then VIA Rail Canada has an opportunity for you. We re looking for bilingual agents to work at our Toronto station with occasional stints at our Oshawa and Oakville stations. Station agents provide a warm welcome to our passengers and attend to their needs with diligence and efficiency. You'll join a team of incredibly talented individuals who are skilled at navigating challenges and working together to handle occasional difficulties and sensitive situations. If you work well under pressure enjoy an environment where no two days are the same and are interested in providing Canadian travellers with the best customer service this is the perfect job for you. RESPONSIBILITIES As Station Agent you will: • Book and change reservations on the computer • Check tickets • Make announcements and provide information about train arrivals departures and delays • Provide assistance to passengers with specific needs • Ensure that the station is kept clean • Handle baggage packages and sports equipment • Work outside in all kinds of weather conditions • Drive a motor vehicle through tight spaces (training provided ) LOCATION You will work at our Toronto station with occasional stints at our Oshawa and Oakville stations. Training Starting date : November 3rd, 2025 SCHEDULE You must be available to work: - A guaranteed 20 hours/week with the possibility of working up to 40 hours/week - On a variable on call schedule between 5:45 a.m. and 12:00 a.m. (or until train arrival) seven days a week including weekends and holidays SALARY Hourly rate: between $26.68 and $30.87/h REQUIREMENTS You are well suited for this position if you have : - The skill to communicate with a smile and speak both English and French - A high school diploma - At least one year of customer service experience - A valid driver s licence - The physical ability to repetitively handle loads of up to 23 kg (50 lb.) (which is easily doable for workers of any gender with the right technique) ADVANTAGES - Generous compensation and benefits program - A training with full pay - A close knit team of co workers - An environment that fosters employee health and well being - A wide range of health and wellness benefits for employees and their families including unlimited telemedicine service - An employer that believes in equity and provides opportunities for career advancement - The chance to be part of a sustainable transportation service connecting Canadian communities Come aboard and apply today You are well-suited for this challenge if you have a strong ability to communicate with a smile both in English and French possess a High School Diploma have a minimum of one year of customer service experience possess a valid driver s license must be physically able to manipulate on a repetitive basis items weighing up to 23kg Benefit from a complete and competitive salary and benefits package in a safe work environment. Above all you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service. Come aboard and apply now! At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential. If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential. Note that we will only contact those who are selected for an interview. Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!