System Administrator Technical Lead

Job Description

<h3>Job Description</h3><p>Job Description<p><p>Reports to: Director of Technology<br />Location: In office, Ottawa</p><p>We are seeking an accomplished system administrator leader with strong technical capabilities and a desire to make a difference to join our dynamic and agile technology team.</p><p>At Rebel, we’re in the middle of a bold reinvention. We were early to market and established as a powerhouse in the domain registrar arena. Now we’re looking for someone who’s ready to help us take it further.<br><br>This isn’t just a support role. You’ll be embedded in a tight-knit, nimble team of engineers and developers, working across both live production and new cloud-based infrastructure. From web hosting to email, DNS to domain management, you’ll help power the services that keep thousands of websites online—and make sure they’re fast, secure, and future-proof.<br><br>You’re the kind of person who likes being in the thick of things: hands-on, proactive, quietly confident in your problem-solving, and motivated to keep improving. If you’re the one your team relies on when something’s on fire, this is your kind of place.</p>About Rebel<p>Rebel helps people and businesses get online with domains, hosting, email, and security solutions. We were early to market and built a reputation for reliability and service. Today, we’re modernizing our platforms and product experience so customers can launch and grow online with less friction.</p>About this role<p>You’ll lead by example—guiding a small team while shipping reliable, scalable infrastructure. You’ll own outcomes across performance, availability, security, and cost, and you’ll have room to simplify legacy systems while accelerating our move to cloud-native services.</p><p></p><hr />What you will doLeadership & Delivery<ul><li>Agile and technical team leadership (scrum master, people management)</li><li>Support the leadership team with long-term planning</li><li>Contribute to the creation, improvement, and monitoring of service and team KPIs<br /> </li></ul>Customer & Production Support<ul><li>Provide second-level support for customer websites, applications, and email</li><li>Occasional after-hours support (typically up to 1–2 incidents per week)<br /> </li></ul>Hosting & Platform<ul><li>Maintain and improve our hosting offerings: Plesk, Managed WordPress, Virtuozzo VPS servers, and others<br />Support DNS and domain management workflows in production<br /> </li></ul>Cloud & Infrastructure<ul><li>Maintain and optimize existing infrastructure including AWS and other compute services</li><li>Design scalable cloud-based infrastructures<br />Work on client migrations to support them and improve efficiencies<br /> </li></ul>Reliability, Performance & Cost<ul><li>Monitor system performance, troubleshoot issues, and resolve them efficiently<br />Monitor cost; propose and execute initiatives to improve service quality and cost efficiency<br /> </li></ul>Systems, Databases & Scripting<ul><li>Administer Unix/Linux and Windows-based systems</li><li>Administer database systems (MSSQL, MySQL)<br />Code and script using a wide variety of open-source technologies and tools<br /> </li></ul>Modernization & Automation<ul><li>Work with infrastructure-as-code tools</li><li>Research, develop, and implement the latest technologies in the cloud (AWS)</li><li>Re-imagine legacy systems and replace them with newer technologies</li><li>Contribute to IT operations processes</li><li>Automate manual processes<br /> </li></ul><p></p><hr />What you bringExperience<ul><li>8+ years in cloud, infrastructure, and system administration with a proven problem-solving track record</li><li>8+ years in enterprise Linux and Windows DevOps, configuration management, software development, and agile processes</li><li>5+ years with scripting languages such as Bash, Perl, Python, or JavaScript</li><li>3+ years leading technical teams</li><li>3+ years leading agile projects and serving as scrum master</li></ul><ul><li>Deep proficiency in system administration, security, networking, and web technologies</li><li>Detailed understanding of core network protocols and services (TCP/IP, HTTP/HTTPS, REST/SOAP, FTPS/SFTP, DNS, SSL/TLS, firewalls, load balancers)</li><li>Advanced knowledge of AWS services: EC2, VPC, S3, ELB, EBS, RDS, Route 53, Docker, Serverless</li><li>Experience with source control, automated builds, and continuous integration</li></ul><ul><li>Analytical skills for performance measurement and data-driven decisions</li><li>Love for clean, scalable, repeatable infrastructure</li><li>A collaborative attitude—you support what you build and help others level up<br /> </li></ul>Education<ul><li>An Engineering, Computer Science, or related degree and System Administration experience</li></ul><br /> <p>Powered by JazzHR</p><p>4X1Zgh4pWo</p></p></p>