Customer Care Representative

Job Description

<p><b> About Us </b><p></p><p> Park & Fifth is a women-led, locally founded business creating modern pieces for life’s most </p><p> memorable moments. We believe in a workplace that empowers everyone and nurtures talent. </p><p> Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do. </p><p> If you are kind, team-oriented, and passionate about delivering an exceptional customer </p><p> experience, we’d love to have you join our growing team!</p><p></p><p><b> Position Details </b></p><p></p><ul><li><em> Schedule: </em> Monday – Friday, 9:00 AM – 5:00 PM </li><li><em> Compensation: </em> $50,000 – $53,000 annually </li><li><em> Benefits: </em> Healthcare coverage through Equitable Life </li><li><em> Vacation: </em> 3 weeks paid vacation per year </li><li><em> Perks: </em> 60% employee discount, free seasonal product </li><li><em> Location: </em> On-site at HQ (Vancouver) with opportunity to work 1 remote day per week </li></ul><p></p><p><b> About the Role </b></p><p> As a Customer Care Associate, you’ll play a key role in providing exceptional service to our </p><p> customers - whether that’s helping a bride with her order, answering questions online, or </p><p> resolving an issue with care and professionalism. </p><p> We’re looking for someone who is customer-focused, organized, and able to work </p><p> independently while also collaborating with a small, supportive team. Ticket volume can vary, so </p><p> flexibility and adaptability are important. </p><p></p><p><b> Roles and Responsibilities </b></p><p></p><p><b><em> Customer Interaction </em></b></p><p></p><ul><li> Respond to customer inquiries via email, chat, and virtual fittings </li><li> Handle escalated concerns with professionalism and empathy </li><li> Manage tickets efficiently to ensure resolutions within 24-48 hours </li><li> Build lasting relationships through clear and caring communication </li></ul><p></p><p><b><em> Team Support </em></b></p><p></p><ul><li> Mentor and support junior associates as the team grows </li><li> Assist with onboarding and training new team members </li></ul><p></p><p><b><em> Problem Solving & Communication </em></b></p><p></p><ul><li> Investigate and resolve customer issues promptly </li><li> Collaborate with internal teams to address recurring concerns </li><li> Respond to customer reviews on Google and other platforms </li><li> Track and share trends or feedback with management </li></ul><p></p><p><b><em> Quality & Product Knowledge </em></b></p><p></p><ul><li> Maintain expert knowledge of Park & Fifth products and policies </li><li> Ensure all customer interactions reflect our brand values and standards </li><li> Follow up with customers after virtual fittings or orders to enhance their experience </li></ul><p></p><p><b> What We’re Looking For </b></p><p></p><ul><li> Strong written and verbal communication skills </li><li> Compassionate, professional, and customer-focused </li><li> Highly organized and detail-oriented </li><li> Comfortable working both independently and collaboratively </li><li> Adaptable to changing workloads and priorities </li><li> Interest in the bridal or fashion industry is a plus!</li></ul><p></p><p><b> To Apply: </b></p><p></p><p> Please email <b><em> </em></b> with your resume and a short cover letter telling </p><p> us why you’d be a great fit for our Park & Fifth team. We look forward to hearing from you!</p>